# Retrieve a message for a support ticket

Retrieve a single message from a support ticket conversation.

Access control follows the same rules as the parent support ticket.

Endpoint: GET /support_tickets/{support_ticket_id}/messages/{message_id}
Version: 2.0
Security: oauth2

## Path parameters:

  - `support_ticket_id` (string, required)
    The ID of the specific support ticket to retrieve.

  - `message_id` (string, required)
    The ID of the specific support ticket message to retrieve.

## Header parameters:

  - `EvEnergy-Version` (number)
    Specify the version of this endpoint to use.

## Response 200 fields (application/json):

  - `id` (string, required)
    Unique identifier for the message.
    Example: tmsgA1B2C3D4E5F6G7H8I9J0K1L2M3

  - `position` (integer, required)
    The position in the conversation history. 0 is the first message.
    Example: 0

  - `message_type` (string, required)
    The type of message in the ticket conversation.
    Enum: "INITIAL_REQUEST", "CUSTOMER_RESPONSE", "HUMAN_AGENT_RESPONSE", "AI_AGENT_RESPONSE"

  - `message` (string, required)
    The message from the agent or customer.
    Example: I am having trouble connecting my Tesla to the app.

  - `message_clean` (string | null)
    A cleaned version of the message with all unnecessary text removed.
    Example: Having trouble connecting Tesla to app.

  - `created_at` (string, required)
    When the message was created in the support system.
    Example: 2019-08-24T14:15:22Z

## Response 400 fields (application/problem+json):

  - `type` (string)
    Example: https://api.ev.energy/v2/problems/example-problem/

  - `status` (number)
    Example: 400

  - `title` (string, required)
    Example: Short description

  - `detail` (string, required)
    Example: Long, more specific description.

  - `instance` (string)
    Example: https://api.ev.energy/v2/users/user01HN2P75GBNFRJPCZJXEFVXH5E

  - `notification` (object)
    Something that the user should be informed about.

  - `notification.id` (string, required)
    Unique identifier for the Notification
    Example: notf67O36PLTFDB57M0E5L33JZLGM0

  - `notification.url` (string, required)
    Example: https://api.ev.energy/notifications/notf67O36PLTFDB57M0E5L33JZLGM0

  - `notification.message_id` (string, required)
    Internal identifier for this notification type. E.g. 'ERR0023'

  - `notification.category` (string, required)
    Category of this notification type
    Enum: "ACTIONABLE", "SERVICE", "RETRY", "MARKETING", "INTERNAL"

  - `notification.event_time` (string, required)
    The timestamp of the event described by this notification

  - `notification.short_text_title` (string, required)
    Short title for the notification

  - `notification.short_text_body` (string, required)
    Short description of the event being notified

  - `notification.detail_page_title` (string, required)
    Title of a help page giving more information about this notification

  - `notification.detail_page_body` (string, required)
    Text of a help page giving more information about this notification

  - `notification.external_link` (string | null, required)
    URL of a web page giving further information about this notification

  - `notification.external_button_label` (string, required)
    Text to be displayed on a button leading to the external_link location

  - `notification.read_at` (string)
    When the user examined the contents of this notification

  - `notification.resolved_at` (string)
    When the problem associated with this notification was resolved

## Response 401 fields (application/problem+json):

  - `status` (number)
    Example: 401

  - `title` (string, required)
    Example: Unauthorized

  - `detail` (string, required)
    Example: Authentication credentials were not provided.

## Response 403 fields (application/problem+json):

  - `status` (number)
    Example: 403

  - `title` (string, required)
    Example: Forbidden

  - `detail` (string, required)
    Example: You do not have permission to perform this action.

## Response 404 fields (application/problem+json):

  - `status` (number)
    Example: 404

  - `title` (string, required)
    Example: Not found

  - `detail` (string, required)
    Example: Resource does not exist or cannot be accessed.

## Response 406 fields (application/problem+json):

  - `status` (number)
    Example: 406

  - `title` (string, required)
    Example: Not Acceptable

  - `detail` (string, required)
    Example: Could not satisfy the request Accept header.

## Response 429 fields (application/problem+json):

  - `type` (string)
    Example: https://api.ev.energy/v2/problems/example-problem/

  - `status` (number)
    Example: 400

  - `title` (string, required)
    Example: Short description

  - `detail` (string, required)
    Example: Long, more specific description.

  - `instance` (string)
    Example: https://api.ev.energy/v2/users/user01HN2P75GBNFRJPCZJXEFVXH5E

  - `notification` (object)
    Something that the user should be informed about.

  - `notification.id` (string, required)
    Unique identifier for the Notification
    Example: notf67O36PLTFDB57M0E5L33JZLGM0

  - `notification.url` (string, required)
    Example: https://api.ev.energy/notifications/notf67O36PLTFDB57M0E5L33JZLGM0

  - `notification.message_id` (string, required)
    Internal identifier for this notification type. E.g. 'ERR0023'

  - `notification.category` (string, required)
    Category of this notification type
    Enum: "ACTIONABLE", "SERVICE", "RETRY", "MARKETING", "INTERNAL"

  - `notification.event_time` (string, required)
    The timestamp of the event described by this notification

  - `notification.short_text_title` (string, required)
    Short title for the notification

  - `notification.short_text_body` (string, required)
    Short description of the event being notified

  - `notification.detail_page_title` (string, required)
    Title of a help page giving more information about this notification

  - `notification.detail_page_body` (string, required)
    Text of a help page giving more information about this notification

  - `notification.external_link` (string | null, required)
    URL of a web page giving further information about this notification

  - `notification.external_button_label` (string, required)
    Text to be displayed on a button leading to the external_link location

  - `notification.read_at` (string)
    When the user examined the contents of this notification

  - `notification.resolved_at` (string)
    When the problem associated with this notification was resolved